Terms and Conditions
Welcome to Restaurant Supply Store If you continue to browse and use this website, you are
agreeing to comply with and be bound by the following terms and conditions of use, which
together with our Privacy Policy and Security Policy govern our relationship with you in
connection with this website. The term ‘us’ or ‘we’ refers to the owner of this website. The term
‘you’ refers to the user or viewer of our website. The use of this website is subject to the following
terms of use:
Content
All material on this website is owned by or licensed to us, or used with permission. This material
includes, but is not limited to, all text, design, layout, look, appearance, graphics and images
(collectively “Content”). We reserve the right to remove or amend any Content on this website.
Use of Website
Your use of any information or Content on this website is entirely at your own risk, for which we
are not liable. It shall be your own responsibility to ensure that any products, services or
information available through this website meet your specific requirements.
Logos and Trademarks
All logos and other trademarks on the website which are not the property of RSupplyStore.com
are acknowledged on this website. They may not be reproduced, copied, modified, or used in
any manner without the written approval of the respective trademark owners.
Canceled Orders
An order canceled before they ship may be subject to a 3% credit card fee. If an order is
canceled after the item is shipped the customer will be responsible for the shipping portion and
3% credit card fee
Price Changes and Updates
All prices are subject to change without notice. In the event that a product is listed at an incorrect
price due to a website error, we will resolve the price discrepancy on all orders that include that
product, at our discretion. This process may involve:
A) Coming to an agreed-upon price with the customer, with a collection or a refund of the
difference between the incorrect price and the actual price
OR
B) Cancellation of the order, resulting in a full refund for that particular product.
Online purchases
Online purchases and other terms and conditions. All purchases through the Website or other
transactions for the sale of goods or services through the Website or resulting from visits made
Sale. You should periodically by you to the Website are governed by our Terms of Sale, which
are incorporated into these Terms of Use. Additional terms and conditions may also apply to
specific portions, services, or features of the Website, which are also incorporated into these
Terms of Use. By submitting information relevant to your purchase, including, but not limited, to
your credit card, its expiration date security code, your address, and billing information, you grant
us (or the third-party collecting that information on our behalf) the right to provide such
information to third parties for purposes of facilitating the completion of transactions initiated by
you or on your behalf. Verification of information may be required prior to the acknowledgement
or completion of any transaction. YOU REPRESENT AND WARRANT THAT YOU HAVE THE
LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY
TRANSACTION. ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE
ONLY OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR
SALE. THE INFORMATION ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY
ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT
LEGALLY BE MADE OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A
SOLICITATION.
Website Problems
The Website may be subject to limitations, delays, and other problems inherent in the use of the
Internet and electronic communications. We are not responsible for any delays, delivery failures,
or other damages resulting from such problems.
RestaurantSupplyStore.com reserves the right to revise, modify, or update these Terms and
Conditions of Use at any time, except where other notice or consent is required by law. Your use
of this website on or after the effective date of any such modification or update will constitute
your acceptance of these Terms and Conditions of Use as modified and/or updated.
Privacy Policy
RestaurantSupplyStore.com. (“Company,” “we,”, “our” or “us”) respects your privacy and is
committed to protecting it through our compliance with this policy. This policy describes the types
of information we may collect from you and our practices for collecting, maintaining, protecting,
using, and disclosing that information.
This policy applies to information that we collect:
Through our Website (restaurantSupplyStore.com).
In email, text, chat, and other electronic messages between you and the Website.
Through mobile and desktop applications you download from the Website.
When you interact with our advertising and applications on/through third-party websites and
services (if those applications or advertising include links to this policy).
Please read this policy to carefully understand our policies regarding our collection, treatment,
and use of your information. By accessing or using the Website, you accept and agree to be
bound and abide by this Privacy Policy, Terms of Use, and Terms ofreview the policy because it
may change from time to time. By continuing to use the Website, you agree to be bound by such
changes.
- Information we may collect about you. We collect several types of information from and about
users of our Website, including information: Personal Information, Individually and about your
internet connection - How we collect information. We collect this information:
Directly from you (for example, from forms you complete or products and services that you
purchase).
Indirectly from you (for example, from observing your actions on the Website). - Information you provide to us. The information you provide to us through our Website may
include:
Information that you provide by filling in forms on our Website. This includes information provided
at the time of registering to use our Website, subscribing to our service(s), posting material, or
requesting further services (including information supplied on lead generation forms found on our
Website). We may also ask you for information when you enter a contest or promotion sponsored
by us and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses) if you contact us.
Your responses to surveys that we may ask you to complete for research purposes.
Details of transactions you carry out though our Website and of the fulfillment of your orders. You
may also be required to provide financial information before placing an order through our
Website.
Your search queries on the Website. - Information we collect through automatic data collection technologies. As you navigate and
interact with our Website, we may use automatic data collection technologies to collect certain
information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data (including the site you access the
Website from), location data, logs, and other communication data and the resources that you
access and use on the Website.
Information about your device (including any mobile device), computer, and internet connection,
including model, brand, device date, IP address, operating system, mobile network, and browser
type.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies).
Flash cookies. - How we use your information. We use information that we collect about you or that you
provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or
provide through it.
To provide you with recommended products or services.
To allow you to participate in interactive features on the Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may use the information we have collected from you to enable us to display advertisements
to our advertisers’ target audiences. Even though we do not disclose your personal information
for these purposes without your consent, if you click on or otherwise interact with an
advertisement, the advertiser may assume that you meet its target criteria. - Website analytics services. We use certain analytics services, such as Google Analytics, to
gather information about our site visits. To learn more about Google Analytics, including opting
out of Google Analytics, click here. - Children under the age of 16. Our Website is not intended for children under the age of 16. No
one under the age of 16 may provide any personal information to or on the Website. We do not
knowingly collect personal information from children under 16. If you are under 16, do not use or
provide any information this Website or through any of its features, register on the Website, make
any purchases through the Website, use any interactive or public comment features on the
Website, or provide any information about yourself to us, including, but not limited to, your name,
address, telephone number, email address, or any screen name or user name you may use. - Transfer of data. Your personal information may be transferred and maintained on computers
located outside of your state, province, country, or other jurisdiction where the data protection
laws may differ. If you are located outside of the United States and choose to provide information
to us, note that we transfer the data, including, but not limited to, personal information, to the
United States and process it there. Your use of the Website and submission of such information
represents your consent to our Terms of Use, Privacy Policy, Terms of Sale, and transfer of
personal information. The Company will take reasonable steps to ensure your personal data is
treated securely and is not transferred to an organization or country unless there are reasonable
security controls in place. - Changes to the Privacy Policy. We will post any changes that we make to our Privacy Policy
on this page. If RSupplyStore.com make material changes to how we treat our users’ personal
information, we will notify you by email to the primary email address specified in your account or
through notice on the Website homepage. The date the Privacy Policy was last revised is
identified at the top of the page. You are responsible for ensuring we have an up to date active
and deliverable email address for you and for periodically visiting our Website, Privacy Policy,
Terms of Use, and Terms of Sale to check for any changes. Changes to the Privacy Policy, Terms
of Use, and Terms of Sale are effective upon posting to the Website. - Comments and concerns. All questions or comments about this privacy and our privacy
practices should be directed to: contactus@rsupplystore.com
Refund Policy
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items
back into stock. This fee is 20% of the item(s)’ cost for items delivered to commercial locations
and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as
long as the product is unused, undamaged, and in its original packaging. We are unable to
accept returns for consumable products and customizable products. Similarly, not all Special
Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be
returned. Except for original payments made by wire, check, ACH, or through a leasing
agreement (each an “Alternative Payment Method”), a return credit will be issued to the original
payment method upon receipt and inspection of all the returned Products. If your payment was
made using an Alternative Payment Method, your refund will be in the form of store credit. You
will also receive a refund in the form of a store credit if we are unable to process a return to your
original payment method (for example, if your credit or debit card has been closed). See Store
Credits for terms and restrictions here. Regardless of the form of refund you receive, shipping
charges paid at the time of checkout will not be credited along with the return. Also, an applicable
restocking fee will be deducted from the amount due to cover the cost of processing the items
back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations
and 30% for orders delivered to residential locations. You are responsible for the cost of return
shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order or Drop Ship Products must be issued by our Customer
Solutions Specialists. Click here to learn how to create a return.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products
are good to use, untampered with, and have adequate shelf life.